I've had, in my car, in the side pocket in the driver's door a 'loyalty card' from a car wash over near where the nursing home my dad is in. It's a "get five washes and the sixth for free" type thing. It has five stamps on it for the five washes I have had done over the past couple of years. Yeah, I'm cheap - the car did not get washed that often!
Last Saturday I noticed that the car had been 'visited' by some birds so thought it'd be an ideal opportunity to make use of the free wash. Simple - go visit my dad, as usual, then get the car washed. All was going so well until I got to the car wash place - it looked a little different. Apart from the fact that they'd gone even more 'production line' with lots more people doing the work and a new, additional, route round the columns of the bridge they reside under (one, the shorter route, for just outside wash, the other, longer route for outside wash and inside valeting).
Thus I was in a queue, having turned off from the busy one-way street so unable to go back. They started squirting the initial stuff over the car before I could do much and after a few seconds got the guy's attention and waved the card at him and was told, "under new management, those are no longer valid." Oh well, such is life. The good news is that the wash was a pound cheaper than before. Plus, as a 'free extra' they do the windscreen on the inside. And it was needed. Still a bit galling though.
And on the subject of managers - without going into too much detail (some of you may know some of those involved), my local coffee shop is churning through staff like it's going out of fashion. The current 'coffee girl' there is 17, and has been on her own for the past week or two (shop was closed last week). The manager/owner has realised that, amazingly, she cannot cope on her own. A stunning realisation of the depth and insight that, perhaps on reflection, maybe the ocean is a trifle damp to the touch. His answer? You'll love this. He has one member of permanent staff (and a couple of others who help out from time to time - quite possibly unpaid). So, what does he do? Hands up all of you who think the answer is he went on a mission to hire new staff? Ok, good. Now hands up all who thought he also fired the 17 year old? No idea how the hunt for new staff is going, but it took him an hour (after her hours were done, today) to pay her for the past week and tell her that after this week she is out of a job. Not impressed.